Shipping policy

Shipping Policy

Last updated: September 13, 2026

Thank you for shopping with Miracle Chum.

Processing Time

We aim to process in-stock orders within 1–3 business days.

Processing time is separate from shipping/transit time.

During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer.

Prototype & Early-Production MCD Products

Prototype and early-production Miracle Chum Dispenser (MCD) products may require additional processing time because units may be produced, inspected, assembled, and packaged in small batches.

If a product has a materially different expected fulfillment time, we will make reasonable efforts to disclose that information on the product page, during checkout, or through email.

Shipping Rates

Available shipping methods, rates, and estimated delivery times are displayed during checkout based on the products ordered and delivery destination.

Orders containing multiple products, including multiple bags of chum, may require larger or heavier packaging. Applicable shipping charges will be calculated according to the shipping options available for that order.

Tracking

When tracking is available, customers will receive tracking information after the order ships.

Please allow time for the shipping carrier's tracking system to update after receiving your tracking number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, contact info@miraclechum.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has already shipped.

Delayed Packages

Shipping carriers may experience delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control.

If your tracking information shows an unusual delay, please contact us and we will help review the shipment.

Lost Packages

If tracking shows your package as delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Check with household members and nearby neighbors.
  3. Contact the shipping carrier.

You may also contact us at info@miraclechum.com for assistance.

Replacement or refund eligibility for lost shipments will be reviewed based on the circumstances of the shipment and available carrier information.

Damaged Packages

If your order arrives damaged, incorrect, or missing items, contact info@miraclechum.com within 7 days of delivery.

Please provide your order number and photos of the package/product when applicable.

Returns

Returns are handled according to our Refund & Return Policy.

Please contact us before mailing a return.

For shipping questions, contact info@miraclechum.com.