Refund policy

Refund & Return Policy

Last updated: September 13, 2026

We want you to be satisfied with your Miracle Chum purchase.

30-Day Returns

Customers may request a return within 30 days of delivery.

To be eligible for a return, the product must be:

  • Unused and clean
  • In substantially the same condition in which it was received
  • In its original packaging when reasonably possible

To request a return, contact us at info@miraclechum.com with your order number before sending anything back.

Returns sent without contacting us first may not be accepted.

Chum & Consumable Products

For health, cleanliness, and product-quality reasons, opened or used chum, bait, pellets, and other consumable products cannot be returned unless the product arrived damaged, defective, or incorrect.

Unopened consumable products may be eligible for return under our standard 30-day return policy.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, contact us at info@miraclechum.com within 7 days of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Photos or video showing the issue when applicable

We will review the issue and determine the appropriate replacement, refund, or other resolution.

Prototype & Free Tester Products

Products identified as prototypes, beta-test units, promotional products, giveaways, or free tester products are provided for testing and feedback and are not eligible for cash refunds.

If a prototype arrives damaged or has a manufacturing problem, please contact us. We will review the issue and may provide a replacement or another appropriate solution.

Return Shipping

Unless a return is caused by our error or a damaged, defective, or incorrect product, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or the return resulted from our error.

Product Damage & Lost Fishing Equipment

Returns and refunds generally do not cover damage or loss resulting from:

  • Improper rigging
  • Fishing-line or knot failure
  • Modification of the product
  • Excessive force
  • Misuse
  • Normal wear and tear
  • Failure to follow product instructions
  • Loss of the product while fishing

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

For questions, contact info@miraclechum.com.